Complaints and billing disputes
Should a subscriber wish to lodge a complaint, they may do so by sending an email to
complaints at edelnet.co.za
The subscriber will be contacted by Edelnet within 3 days to establish more details of the complaint and agree an acceptable method of resolution of the complaint.
If a subscriber lodges a billing complaint, Edelnet will
If the complaint cannot be resolved within 14 days, for whatever reason, the subscriber may escalate the complaint to the Wireless Association of South Africa, www.wapa.org.za, of which Edelnet is a member. If unsuccessful, this can be escalated further by contacting ICASA.