Edelnet Code of Conduct
Edelnet is bound by the regulations issued by the
Independent Communications Authority of SA (ICASA), and as a member of the
Wireless Access Providers' Association of SA (WAPA), we are also bound by their
code of conduct, which can be found
here
Edelnet strives to:
- Act in a fair, reasonable and
responsible manner in all dealings with consumers;
- Ensure that all services and products meet the
specifications as contained in their licences and all the relevant laws and
regulations;
- Not unfairly discriminate against or between
consumers on the basis of race, gender, sex, age, religion, belief,
disability, ethnic background or sexual orientation;
- Display utmost courtesy and care when dealing with
consumers;
- Provide consumers with information regarding services
and pricing;
- Where requested provide consumers with guidance with
regard to their customer needs;
- Keep consumer’s personal information confidential;
- Advise consumers of their right to refer complaints
to ICASA.
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