|
Internet Rates
We have three packages at the moment, which cater for most.
They are all uncapped. The only shaping is that bit torrent downloads are
restricted during working hours to ensure balanced bandwidths for all during
working hours. These are
32kbps, uncapped*, R149pm
64kbps, uncapped*, R249pm
192kbps with bursting, uncapped*, R399
Packages can be tailored up to 10mbps, uncapped*. Contact us for more
details
Fast capped packages will also be offered in 2012.
Pricing will follow in the new year
(* Fair usage policies apply to these packages. Fair usage cap for the
192kbps package is 5GB per month. When the fair usage cap is reached, you
will still have an internet connection, but the speeds might be greatly reduced.
Also, banking charges incurred on deposits will be added to the monthly fees. In
addition to cash deposit fees, banks have started charging cheque deposit fees.
These charges are not included in the fee calculations)
Please note that we do not have contracts, and that
all payments are to be paid a month in advance. We do not believe in tying you
down with 12 or 24 month contracts. Our service levels should be good
enough reason for you to keep our services. All packages, including the
VoIP packages work on a pre-paid basis. A one month notice period will apply
if you wish to terminate any service.
VOIP Call Fees (10/10/2011)
(subject to change without notice)
[back to
the top]
| Service |
SIP |
PBX |
| Plan |
E-SIP |
E-PBX-3 |
E-PBX-5 |
E-PBX-10 |
E-PBX-20 |
E-PBX-50 |
|
Once-off setup and installation fee |
R450 |
R1349 |
R2023 |
R3819 |
R7187 |
R17525 |
| Monthly
connection fees - per min |
R139 |
R339 |
R509 |
R967 |
R1819 |
R4439 |
|
- per sec billing, 60s minimum |
R169 |
R399 |
R609 |
R1167 |
R2219 |
R5439 |
|
- per sec billing, no minimum |
R199 |
R459 |
R709 |
R1367 |
R2619 |
R6439 |
| Client
Account |
1 |
1 |
1 |
1 |
1 |
1 |
| IVR
Facility |
N/A |
1 |
1 |
1 |
2 |
2 |
| Phone
Extensions |
N/A |
3 |
5 |
10 |
20 |
50 |
| DiD
(telephone number) |
1 |
1 |
1 |
2 |
2 |
5 |
|
Voicemail |
1 |
1 |
5 |
10 |
20 |
50 |
| Public
concurrent calls |
N/A |
3 |
5 |
10 |
20 |
50 |
|
Internal concurrent calls |
N/A |
3 |
5 |
10 |
20 |
50 |
|
Options (each one has an once off setup fee of
R395.00) |
|
Additional IVR facility |
N/A |
R95 |
R95 |
R95 |
R95 |
R95 |
|
Additional DiD |
N/A |
R35 |
R35 |
R35 |
R35 |
R35 |
|
Additional phone extension |
N/A |
R95 |
R95 |
R95 |
R95 |
R95 |
|
Additional Voicemail |
N/A |
R29 |
R29 |
R29 |
R29 |
R29 |
|
Call Rates (per
minute) |
| Calls
on the Edelphone Network |
free |
free |
free |
free |
free |
free |
| Land
line (local and national) |
R0.513 |
R0.513 |
R0.513 |
R0.513 |
R0.513 |
R0.513 |
| Mobile
call (Vodacom/MTN) |
R1.254 |
R1.254 |
R1.254 |
R1.254 |
R1.254 |
R1.254 |
| Mobile
call (CellC/8ta) |
R1.425 |
R1.425 |
R1.425 |
R1.425 |
R1.425 |
R1.425 |
International Calls
(some examples are found in the table below) |
from 55c |
from 55c |
from 55c |
from 55c |
from 55c |
from 55c |
| Calls
on same service |
100 free min/mth |
100 free min/mth |
100 free min/mth |
100 free min/mth |
100 free min/mth |
100 free min/mth |
| Calls
between different services and partners |
R0.114 |
R0.114 |
R0.114 |
R0.114 |
R0.114 |
R0.114 |
Please note that we are not yet Vat registered,
therefore no Vat can be claimed. To compare our rates to those of other
service providers, you may have to adjust their prices if they are shown as Vat
exclusive. eg Telkom lists their national call rate as R0.57/min which is
the Vat exclusive amount - add Vat and you get R0.65/minute.
These call rates are very attractive when
compared to what's avaiable on the market, and when compared to the traditional
service providers. While very reliable, it must be pointed out that VOIP
communication channels rely on the internet, where connectivity is not
guaranteed. We only have control of the network up to the POP where we
enter world wide web, which is controlled by many masters. As such, we
recommend that you do not solely rely on our VoIP solution, especially if phone
communications are vital to the existence of your business or livelihood.
Having said that, VoIP is becoming more and more
reliable when compared to other service providers, and many predict that by 2020
80% of all telephone communication will be via VoIP worldwide.
Furthermore, we do encourage all subscribers to
have contingency rules, as we cannot guarantee 100% uptime, as we do not have
full control of internet connectivity. Having said that, we probably have
better uptime percentages than the conventional local service providers, who
cannot guarantee 100% uptime either.
Also note that when making local calls, use the
non-E164 standard, ie dial the full area code and telephone number, eg
0339401234. Do NOT use the E164 code, such as +27339401234, as this will
force the network to use our international partners with much higher call costs
(such as R1.50/min)
Fax Numbers (FoIP)
[back to the top]
Most old fax machines can
also be used with the use of an analogue adaptor (R450). Each number
has the same monthly connection fee as the E-SIP account, and airtime costs
R1.14 per minute for faxing within RSA.
Can traditional fax
machines be used?
Yes they can, with an
adaptor. Monthly connection fees are the same as for E-SIP, and call
costs are R1.00 per minute
Which VOIP package do you need?
[back to the top]
If you need an individual
phone, similar to a stand alone Telkom number, with 1 telephone, then you
need an E-SIP account. This gives you your own 033 940xxxx number.
If you need a PBX
(switchboard), then you will need one of the packages from the E-PBX range.
These are virtual switchboards. No hardware is needed. Extension
phones can be located anywhere world wide, not just in your office. No
expensive switch boards are needed. Features available exceed most modern
switchboards. New features are automatically available every time the
software on the server is upgraded to the latest version. There is no
switchboard which can be struck by lightning, or which can be damaged by
electricity voltage surges.
Airtime - How do you pay for your
calls?
[back to the top]
At the beginning of the month you will receive an invoice for the
next month's connection fee. As all calls work on pre-paid airtime,
airtime quantities will be controlled by yourself. You will be alerted
via email, and also by audio when making calls, when your airtime drops
below a preset value, which you can set on the web interface. To top
up your airtime, make a transfer into our account and then notify our
accounts department with the pop via email, specifying that this is for
airtime. As reference please use your account number and name.
Accounts will then transfer this amount to your phone account.
Some definitions:
[back to the top]
IVR - Interactive Voice Response. This is a technology which
automates interactions with telephone callers, like voice prompts and menus
for information, and touch-tone telephone keypad entries for different
options.
DiD - Direct Inward
Dialling. This is the telephone number used for incoming calls.
A simple PBX only needs one DiD. If you have x extensions, you can
have x simultaneous external calls, both incoming and outgoing, even though
you only have one public DiD number.
Phone Extensions - all
extensions can receive and make external calls at the same time. eg in
E-PBX-10, all 10 extensions can make and receive calls at the same time.
Voicemail to Email -
If you do not answer your telephone, the caller can leave a message.
This message is saved as a recording and sent to your email address.
It can be downloaded, and then played back on your computer, and saved for
records.
What equipment do you
need?
[back to the top]
VOIP phones used include Yealink, Snom,
Gigaset (Siemens) Grandstream and Atcom. They come in various forms, such as
desktop and cordless phones. You can view some phones
here
If you have an existing
switchboard or normal telephones, an analogue adaptor can be used to
integrate new VOIP connectivity.
Can old Telkom numbers
be kept?
[back to the top]
Yes, if the
number is still in
your name and if the account is paid up.
Forms have to be submitted,
and the process takes 14 working days. The once off transfer fee is R250
per number. (If you have cancelled your Telkom number, this is not
possible.)
You need to fill in the forms
below (click on the links to download them), sign them, scan them into
PDF format, and send them to us via email. Also needed are pdf
scanned images of the id who signed the authorisation forms, and a pdf copy
of the latest Telkom bill. We will then submit them to the right
authorities.
Application Form
Authorisation form
Letterhead
Web Interface
You are able to check up on calls made and received, as well as
remaining airtime, by logging onto your account via your web browser.
Click here for more
details.
---------------------***************----------------------
International Call Rates
(subject to change without
notice)
[back to the top]
|
International Call Rate examples (August 2011) |
| |
Land
Line |
Mobile |
| |
from |
to |
|
Argentina |
0.48 |
2.16 |
|
|
Australia |
0.48 |
1.5 |
|
|
Austria |
0.48 |
1.5 |
|
|
Bahamas |
1.08 |
|
|
|
Bangladesh |
1.08 |
|
|
|
Belgium |
0.48 |
1.50 |
2.16 |
|
Botswana |
1.5 |
2.16 |
|
|
Brazil |
0.48 |
1.5 |
|
|
Canada |
0.48 |
0 |
|
|
Chad |
1.68 |
1.5 |
|
|
Chile |
1.08 |
1.5 |
|
|
China |
0.48 |
0.48 |
|
|
Comoros |
3.36 |
3.72 |
|
|
Congo |
3.36 |
2.16 |
3.72 |
|
Cuba |
12 |
|
|
|
Cyprus |
0.48 |
1.08 |
|
|
Denmark |
0.48 |
1.5 |
1.68 |
|
Ethiopia |
2.52 |
2.16 |
2.52 |
|
Falkland Islands |
12 |
|
|
|
Fijisland |
1.68 |
1.68 |
|
|
Finland |
1.5 |
1.5 |
|
|
France |
0.48 |
1.5 |
3.9 |
|
Georgia |
1.08 |
1.5 |
|
|
Germany |
0.48 |
1.5 |
2.16 |
|
Ghana |
1.5 |
1.68 |
|
|
Gibralta |
1.5 |
2.52 |
|
|
Greece |
0.48 |
1.5 |
|
|
Guatemala |
1.5 |
1.5 |
|
|
Haiti |
2.16 |
2.16 |
|
|
Honduras |
1.5 |
2.16 |
|
|
Hong Kong |
0.48 |
0.48 |
|
|
Hungary |
0.48 |
1.5 |
|
|
Iceland |
0.48 |
1.5 |
|
|
India |
0.48 |
1.5 |
|
|
Indonesia |
0.48 |
1.5 |
|
|
Inmarsat |
120 |
|
|
|
Immarsat-B |
60 |
|
|
|
Immarsat-M |
12 |
|
|
|
Iran |
1.5 |
1.5 |
|
|
Iraq |
1.5 |
1.5 |
|
|
Ireland |
0.48 |
1.68 |
3 |
|
Iridium |
60 |
|
|
|
Israel |
0.48 |
1.5 |
1.68 |
|
Italy |
0.48 |
1.68 |
2.52 |
|
Ivory Coast |
1.68 |
1.68 |
2.16 |
|
Jamaica |
1.5 |
2.16 |
|
|
Japan |
0.48 |
1.5 |
|
|
Jordan |
1.5 |
1.5 |
|
|
Kenya |
1.5 |
1.5 |
|
|
Korea N |
12 |
|
|
|
Korea S |
0.48 |
1.5 |
|
|
Kuwait |
1.5 |
1.5 |
|
|
Latvia |
1.08 |
1.68 |
|
|
Lebanon |
1.5 |
1.68 |
|
|
Lesotho |
1.68 |
1.68 |
|
|
Liberia |
2.52 |
3.36 |
|
|
Libya |
2.16 |
3.36 |
|
|
Luxembourg |
0.48 |
1.68 |
|
|
Madagascar |
3 |
3.94 |
|
|
Malawi |
1.5 |
1.5 |
|
|
Malaysia |
0.48 |
1.08 |
|
|
Maldives |
7.2 |
12 |
|
|
Marian Island |
1.08 |
|
|
|
Marshall Island |
2.16 |
|
|
|
Mauritius |
1.5 |
1.5 |
|
|
Mexico |
0.48 |
1.5 |
1.68 |
|
Monaco |
1.08 |
3 |
|
|
Morocco |
0.48 |
2.52 |
3.36 |
|
Mozambique |
1.5 |
2.16 |
|
|
Namibia |
1.5 |
1.68 |
|
|
Nepal |
1.68 |
1.68 |
|
|
Netherlands |
0.48 |
1.5 |
|
|
New Zealand |
0.48 |
1.68 |
|
|
Nigeria |
1.5 |
1.5 |
|
|
Norway |
0.48 |
1.5 |
|
|
Oman |
1.5 |
2.52 |
|
|
Pakistan |
1.5 |
1.5 |
|
|
Palestine |
1.68 |
2.16 |
|
|
Panama |
1.08 |
1.5 |
|
|
Paraguay |
1.5 |
1.5 |
|
|
Peru |
0.48 |
1.5 |
|
|
Philippines |
1.5 |
1.68 |
|
|
Poland |
0.48 |
1.5 |
|
|
Portugal |
0.48 |
1.5 |
|
|
Qatar |
1.68 |
2.16 |
|
|
Reunion Island |
1.5 |
2.52 |
|
|
Romania |
0.48 |
1.68 |
|
|
Russia |
0.48 |
1.5 |
|
|
Rwanda |
1.5 |
1.5 |
|
|
Saudi Arabia |
1.5 |
1.5 |
|
|
Senegal |
1.68 |
2.52 |
|
|
Serbia |
1.5 |
1.5 |
2.16 |
|
Seychelles |
1.5 |
1.5 |
|
|
Sierra Leone |
3.36 |
3.9 |
|
|
Singapore |
0.48 |
0.48 |
|
|
Slovakia |
0.48 |
1.5 |
|
|
Slovenia |
0.48 |
3.36 |
|
|
Somalia |
3.36 |
3.9 |
|
|
Spain |
0.48 |
1.5 |
|
|
Sri Lanka |
1.5 |
1.5 |
|
|
St Helena |
12 |
|
|
|
St Lucia |
1.68 |
2.16 |
|
|
Sudan |
1.5 |
1.68 |
|
|
Sweden |
0.48 |
1.5 |
|
|
Switzerland |
0.48 |
1.68 |
3.36 |
|
Syria |
1.5 |
1.68 |
|
|
Taiwan |
0.48 |
1.5 |
|
|
Tanzania |
2.16 |
2.16 |
|
|
Thailand |
0.48 |
0.48 |
|
|
Togo |
3.36 |
3.36 |
|
|
Tunisia |
2.16 |
3.36 |
3.72 |
|
Turkey |
0.48 |
1.08 |
1.68 |
|
Uganda |
1.5 |
1.5 |
|
|
United Kingdom |
0.3 |
1.68 |
2.52 |
|
United States |
0.48 |
|
|
|
Uruguay |
1.5 |
2.16 |
|
|
Venesuela |
0.48 |
1.5 |
|
|
Vietnam |
1.5 |
1.5 |
|
|
Zambia |
1.08 |
1.5 |
|
|
Zimbabwe |
1.5 |
1.68 |
3.72 |
The above prices are "vat exclusive
equivalent", for and shown for comparison only
All prices are subject to change
________________________________________________________
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